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User profile for user: bert572
bert572 Author
User level: Level 1
8 points

iMac startup problem

The iMac starts up, you hear the welcome sound and that’s where it stops

iPhone 8, iOS 13

Posted on Jun 4, 2020 5:01 AM

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User profile for user: den.thed
den.thed
User level: Level 10
83,740 points

Posted on Jun 4, 2020 7:28 AM

First off, work thru the steps at > If your Mac doesn't turn on - Apple Support


Then if you get to one of the screens at > If your Mac doesn't start up all the way - Apple Support

follow the instructions for that screen.


If you can not move forward from there, then run the Apple Diagnostic Test.

as per > How to use Apple Diagnostics on your Mac - Apple Support


To be honest, it sounds like you need to contact Apple Support or your local AASP.

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Question marked as Top-ranking reply
User profile for user: den.thed
den.thed
User level: Level 10
83,740 points

Jun 4, 2020 7:28 AM in response to bert572

First off, work thru the steps at > If your Mac doesn't turn on - Apple Support


Then if you get to one of the screens at > If your Mac doesn't start up all the way - Apple Support

follow the instructions for that screen.


If you can not move forward from there, then run the Apple Diagnostic Test.

as per > How to use Apple Diagnostics on your Mac - Apple Support


To be honest, it sounds like you need to contact Apple Support or your local AASP.

Reply

iMac startup problem

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