Apple Security questions; cannot change

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ryanidk Author

Level 1

23 points

Apple Security questions; cannot change

I can't change my security questions because I have forgot all of them and now I am locked out! Please help.

Posted on Jun 3, 2020 8:13 AM

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Answer 1

Top-ranking reply

donv_the_ghost

Level 9

50,942 points

Jun 3, 2020 10:59 AM in response to ryanidk

Even though you have indicated that you are unable to answer your security questions satisfactorily, Apple might help you with your problem if you have an extenuating circumstance (e.g., if you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, you can use the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your problem. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

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Answer 2

Eric Root

Level 10

684,525 points

Jun 3, 2020 10:45 AM in response to ryanidk

If you are being told there isn't enough information to reset them, contact Apple ID Support.

If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help.

Apple ID - If you forgot the answers to your Apple ID security questions.

From the article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn't always load)

Get Support Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport

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