You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation Locked

I bought my iPad second hand off an internet site. I've since been locked out and I'm getting a message to contact the original owner which unfortunately I'm unable to do. Is there any way that I can get it unlocked?

iPad Pro 9.7-inch WiFi

Posted on May 30, 2020 2:45 PM

Reply
Question marked as Top-ranking reply

Posted on May 30, 2020 2:49 PM

Unfortunately, unless you can contact the previous owner, no, there is nothing you can do. Can you contact the Internet site for assistance? If yes, ask for a refund. If not, then you are just out of luck and have a paperweight that looks a lot like an iPad. You will not be able to activate it without the original owner removing Activation Lock. It is useless to you.

1 reply
Question marked as Top-ranking reply

May 30, 2020 2:49 PM in response to momcg61

Unfortunately, unless you can contact the previous owner, no, there is nothing you can do. Can you contact the Internet site for assistance? If yes, ask for a refund. If not, then you are just out of luck and have a paperweight that looks a lot like an iPad. You will not be able to activate it without the original owner removing Activation Lock. It is useless to you.

Activation Locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.