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User profile for user: DannyOSx
DannyOSx Author
User level: Level 1
4 points

The data connection on a game on iOS is severed each time I switch tabs

Hi all,


I have recently started playing a game called Old School Runescape on my iPhone 11 Pro Max running the latest software. If I switch tabs for more than 10-20 seconds it appears the data connection with the game is severed and I am logged out of the game. Is there a way around this? I have background app refresh turned on but this hasn't helped. I also have an android device and this doesn't happen on that device.


Thanks in advance for any help.

iPhone 11 Pro Max

Posted on May 20, 2020 3:21 PM

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User profile for user: DannyOSx
DannyOSx Author
User level: Level 1
4 points

Posted on May 21, 2020 8:37 AM

Hi,


Thank you for your reply. Unfortunately it seems to be a problem with iOS and the way it handles apps in the background rather than the app itself. Other people have complained about the same issue on various other platforms and the app developer said it’s a problem with iOS.

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3 replies
User profile for user: Leanne_68
Leanne_68
User level: Community Specialist

May 21, 2020 8:34 AM in response to DannyOSx

Hello DannyOSx,


Thank you for using Apple Support Communities!


I understand from your post that while playing a game it disconnects from data when you switch apps even though you have Background App Refresh enabled. You may want to contact the app developer to report this issue to them and see if they have any solutions:


How to contact an app developer - Apple Support


Best Regards.

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User profile for user: MoonJ.
MoonJ.
User level: Community Specialist

May 21, 2020 10:07 AM in response to DannyOSx

DannyOSx,


In a situation like this it may help to back up your iPhone and reinstall the software. The following article has the steps on how to backup your iPhone: 


How to back up your iPhone, iPad, and iPod touch - Apple Support


By using the steps as listed under the heading "Put your device in recovery mode and set it up again" from the following article you can reinstall the software on your iPhone: 


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


Regards.

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The data connection on a game on iOS is severed each time I switch tabs

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