IPAD locked!

So my mom gave me an IPAD of hers that her and her ExBoyfriend shared. Well upon them splitting up and him moving out he locked the DeskTop and IPAD with a password. We do not know the password to unlock either one. Is there a way to restart or unlock the iPad?

Posted on May 19, 2020 9:29 AM

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7 replies

May 19, 2020 9:50 AM in response to KingAaron361

If the iPad passcode is forgotten, or the iPad is disabled, you’ll need to follow this:

https://support.apple.com/en-gb/HT211078


If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

May 19, 2020 10:15 AM in response to KingAaron361

If the screen shows disabled, you could restore the phone, but if it was set up by the ex, you would not have the information to activate the device. It would lock with Activation Lock, and without his Apple ID and password, you will not be able to unlock it and it will be useless. If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

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IPAD locked!

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