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Swollen battery of Macbook Pro 2017

My Macbook Pro 2017 which was purchased in the US on March 2018 now has swollen battery. I have searched on Apple.com and submitted IMEI to check whether mine is eligible for battery replacement or not, the result showed mine is ineligible.


What is the problem? Kindly advise me asap.


P.s: I bought it for personal usage, beside my Mac which was provided by my company. Power cycle count is only 7, I haven't used this often.

MacBook Pro 13", macOS 10.13

Posted on May 9, 2020 4:04 AM

Reply
9 replies

May 9, 2020 7:02 AM in response to Sophieht

Sophieht wrote:

Thanks :( Hope I can find solutions soon.

Have a great weekend!



Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/


https://apps.apple.com/app/apple-store/id1130498044?mt=8

or call AppleCare Support at 1-800-APLCARE


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095





Swollen battery of Macbook Pro 2017

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