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Fraudulent charge

How can I cancel a fraudulent charge that someone bought at the App Store. I want on the receipt and clicked on the cancellation line. When I got there it was asking for my SSN and my credit card info. I did not feel comfortable put that information in. Can you help me.

Posted on May 4, 2020 4:32 AM

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Question marked as Top-ranking reply

Posted on May 4, 2020 4:39 AM

The email was a scam.


  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355

1 reply
Question marked as Top-ranking reply

May 4, 2020 4:39 AM in response to Robertpcontois

The email was a scam.


  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355

Fraudulent charge

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