I need help
Hello
My iTunes account is activated on the same i cloud account
Nevertheless, every time my password asked the old account of the person who was using it, what do I do in order not to ask me again?
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User profile for user:
sterling r
User level:
Community Specialist
Hey there Omar-abukhattab,
Thanks for reaching out to Apple Support Communities. If I understand the issue correctly, you’re being prompted to enter a password for a different account when you go to use iTunes Store. I’ll be happy to help.
To verify, is this occurring when you go to update an app? If so, you may have apps installed from the older account. In this case, you would need to delete the apps, then reinstall them under your account.
If the issue is that your being asked to enter the password to your account but it shows an older account name, you may need to sign out of the iTunes Store on your device, restart, and sign back in.
If this isn’t the issue, please let me know what device and OS you’re having this issue on as well as what task you’re attempting to complete when this issue occurs.
Best wishes.