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Disabled account

Can you pls help me download apps again I need to get rid of this disabled account I already even made a whole new Apple ID with the new password too

iPhone 7, iOS 13

Posted on Apr 29, 2020 9:24 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 29, 2020 11:37 PM

See these possibilities:

 

See If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856"There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first.

 

And, if necessary, go here is how to contact iTunes worldwide support via text or

chat using this link https://support.apple.com/choose-country-region/itunes After

choosing your country, see the heading Tell us how we can help.

__________

 

See this document If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

 

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.”

__________

 

See If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled  https://support.apple.com/en-us/HT204306, especially the section entitled Remove your passcode. 

 

If you don't have a computer as mentioned in Remove your passcode, then "borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider." Of course the last option usually is not available now.

 

Later the document says: "If you can't update or restore your device using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone, iPad, or iPod touch."

__________


See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005

 

See Change, add, or remove Apple ID payment methods https://support.apple.com/en-us/HT201266Need more help? Contact Apple support for help here: Get started

____________


See Turn off Activation Lock https://support.apple.com/en-us/HT201441If this is your problem and you or someone else erased you device without signing out of iCloud first, then you will be unable to answer the pertinent security questions. For this reason, we will be unable to help you unless you have an extenuating circumstance (e.g., you have the receipt for the purchase of a pertinent device with its serial number on it). If you think you have an extenuating circumstance, then post back.

1 reply
Question marked as Top-ranking reply

Apr 29, 2020 11:37 PM in response to Bribri23t

See these possibilities:

 

See If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856"There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first.

 

And, if necessary, go here is how to contact iTunes worldwide support via text or

chat using this link https://support.apple.com/choose-country-region/itunes After

choosing your country, see the heading Tell us how we can help.

__________

 

See this document If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

 

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.”

__________

 

See If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled  https://support.apple.com/en-us/HT204306, especially the section entitled Remove your passcode. 

 

If you don't have a computer as mentioned in Remove your passcode, then "borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider." Of course the last option usually is not available now.

 

Later the document says: "If you can't update or restore your device using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone, iPad, or iPod touch."

__________


See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005

 

See Change, add, or remove Apple ID payment methods https://support.apple.com/en-us/HT201266Need more help? Contact Apple support for help here: Get started

____________


See Turn off Activation Lock https://support.apple.com/en-us/HT201441If this is your problem and you or someone else erased you device without signing out of iCloud first, then you will be unable to answer the pertinent security questions. For this reason, we will be unable to help you unless you have an extenuating circumstance (e.g., you have the receipt for the purchase of a pertinent device with its serial number on it). If you think you have an extenuating circumstance, then post back.

Disabled account

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