You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
My iPhone xr froze with a black screen and a white spinning wheel in the middle of the screen. I was using an app when this happened. It doesn't allow me to force shut down the phone (non of the buttons respond). My iPhone is also not connecting to my laptop. I don't know what to do.
iPhone XR, iOS 13
Force restart iPhone - Apple Support ⬅︎ try this again...otherwise it has to be serviced by Apple...
⬇︎⬇︎⬇︎
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Try Recovery Mode...⬇︎⬇︎⬇︎Full instructions in link...⬆︎⬆︎⬆︎
Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.
Force restart iPhone - Apple Support ⬅︎ try this again...otherwise it has to be serviced by Apple...
⬇︎⬇︎⬇︎
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Try Recovery Mode...⬇︎⬇︎⬇︎Full instructions in link...⬆︎⬆︎⬆︎
Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.
iTune will not recognize a frozen device until you put it into Recovery Mode. That can take more than one try. Make sure that you are following the steps closely as far as not connecting the device to the computer right away until you have tried powering it off and holding the side button.
Didn't work. iTunes isn't recognizing the device, even tho Photos App is. What about 3rd party apps?
iPhone xr froze with a black screen and white spinning wheel. I cant force power down
