You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone XR frozen

i have attempted the frozen reset by taping the volume up then volume down then holding down the right button until the apple logo appears. its still on the apple logo. anything i can do next?


Posted on Apr 25, 2020 9:03 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2020 9:35 AM

Force restart iPhone - Apple Support ⬅︎ try this again...


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support ⬅︎ see this...


Try Recovery Mode...


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


 Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.


You can click "Contact Support" top right corner of this page for further help if the above does not help...

1 reply
Question marked as Top-ranking reply

Apr 25, 2020 9:35 AM in response to BradleyP2020

Force restart iPhone - Apple Support ⬅︎ try this again...


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support ⬅︎ see this...


Try Recovery Mode...


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


 Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.


You can click "Contact Support" top right corner of this page for further help if the above does not help...

Iphone XR frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.