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iPod Disabled

My son has disabled his iPod and it won't connect to iTunes or shut down when holding both the home button and the top button for 15-20 seconds. How can I get his iPod back to working order even if it means completely resetting it?

iPod, iOS 13

Posted on Apr 21, 2020 1:23 PM

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Question marked as Top-ranking reply

Posted on Apr 21, 2020 3:38 PM

Hello,


Unfortunately you must now fully restore your iPod to factory settings.


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Question marked as Top-ranking reply

iPod Disabled

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