You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Air

im trying to factory reset my Mac and it it’s showing a picture of a globe with an exclamation mark on it. I’m trying to do what I looked up but nothing it working.

MacBook Pro 13", macOS 10.15

Posted on Apr 15, 2020 3:00 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2020 4:44 PM

Please read If your Mac doesn't start up all the way - Apple Support:


A globe with an exclamation point means that your Mac tried to start up from macOS Recovery over the Internet, but couldn't. Learn what to do if your Mac can't start up from macOS Recovery.

1 reply

MacBook Air

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.