iPhone XR silences calls when locked

I want to shut off the Do Not Disturb for when my phone is locked. The toggle is off, but it only gives options when phone is locked or always for silence. How do I shut this off?

iPhone XS, iOS 13

Posted on Apr 9, 2020 4:21 PM

Similar questions

Do not disturb function: question about while iphone is locked? I am missing very important calls as the iphone is not always ringing. It rings sometimes but not others. I have read all articles and the moon icon is off. I am concerned it has something to do with the settings. In settings the option to silence gives me two: always and while iphone is locked (it says incoming calls will be silenced while iphone is locked) It doesn't give me the option to uncheck. It's permanently checked. Is there a problem with the phone?
1729 4
Do Not Disturb and Silence Funciton I'm using ios 14.8 on my iPhone 12. I have had lots of trouble with my phone calls being silenced. Even if don't use the Do Not Disturb function, the SILENCE function still silences my phone calls. Is the problem that with SILENCE you only have 2 choices: ALWAYS or 'when phone locked?' I do have to Allow All calls selected. Thanks for the help!
935 3
How to turn off while iPhone is locked option in do not disturb settings. I am unable to receive calls when my phone is locked. How to uncheck the options from silence (while iPhone is locked) in do not disturb settings.
3116 2

1 reply

Apr 9, 2020 4:27 PM in response to Seeker3313

If you're not using do not disturb there is nothing to turn off.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone XR silences calls when locked

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up