You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My Mac mini reboots (after extended off time) to a screen displaying a trackpad and mouse. I cannot pass this screen due to Magic Mouse and Apple keyboard not responding. I’ve tried all the reboot commands I can find online and nothing is working. The keyboard batteries are new and the mouse is charged.
Mac mini, macOS 10.15
You may need to see about re-pairing, again; for wireless keyboard & mouse to connect.
Some ideas on how to troubleshoot could be helpful in 'trial and error' kinda way, here:
https://support.apple.com/en-us/HT204621
Not sure what else to suggest; however this article has some fair ideas to try.
In the interim if you have them, try USB wired keyboard/mouse models.
You may need to see about re-pairing, again; for wireless keyboard & mouse to connect.
Some ideas on how to troubleshoot could be helpful in 'trial and error' kinda way, here:
https://support.apple.com/en-us/HT204621
Not sure what else to suggest; however this article has some fair ideas to try.
In the interim if you have them, try USB wired keyboard/mouse models.
PS:
Could be useful to see if your mac mini may be re-started in Safe mode; this
might be helpful. In event you still need to try and get past your main issues
and may require 'wired USB' keyboard/mouse to test Mac mini:
• How to use Safe mode on your Mac - Apple Support
https://support.apple.com/en-us/HT201262
I ended up plugging in a different Bluetooth mouse (I knew I had one somewhere) and rebooting. The trackpad and mouse page wasn’t displayed on restart and startup continued normally. After that the keyboard “magically” worked also. I unplugged the backup mouse and then the Magic Mouse automatically connected as it should. I’ll keep that other mouse handy incase it happens again. Thanks everyone.
Mac mini reboots
