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Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
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My iTunes version 1.0.4.104 is not recognising my iPhone 11 and iPad . Mac book air OS being macOS Catalina 10.15.4 .
Any suggestions or any one facing a similar issue . Please respond
MacBook Air 13", macOS 10.15
Hi anoop97,
Thank you for contacting Apple Support Communities. Based on what you stated, it seems like the iPhone and iPad are not being recognized. I would recommend you use this article to help troubleshoot the issue.
If your computer doesn't recognize your iPhone, iPad, or iPod
Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.
Cheers.
I was having the same problem. I found out Apple music and itunes are different, this article was helpful https://support.apple.com/en-us/HT203060#12 Now it works hopefully this helps
i have tried all fix prescribed but my iphone xr is still not working with my mac itunes or music. when i checked the version of music installed on my mac its version 1.0.4.104. i am honestly frustrated. please find a fix for me
Thanks tom for sharing the correct information. The article was indeed helpful and the issue was resolved .
iTunes not recognising iPhone and iPad
