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Macbook Pro 2017 Pink Screen Problem

I am having a problem with my Macbook Pro 2017 '15. The screen of my Macbook sometimes turns pink. I brought my Macbook to the Apple Store. They changed the screen and gave it to me to solve the problem. But the problem has not been solved. When I called the call center, they told me to send screenshots to investigate the problem. I sent the detailed screenshots to them. I was then told to format the device and try again. I formatted the device and called again when my problem persisted. Then they told me this problem was normal and sent me an article that was not related to my problem. I called again and objected. They told me that they would review the problem again. After reviewing the problem again, they said that this problem is software. They told me to use it that way. They said that it could be fixed with a software update. But they didn't say when to fix it.


There is nothing I can do right now. Whatever I did, my problem did not improve and apple refused to replace my device. I was forced to use it as such.


Screenshot 1 (Normal Screen): https://imgur.com/vHZIirM

Screenshot 2 (After Pink Screen): https://imgur.com/qPXAsFw


MacBook Pro 15", macOS 10.15

Posted on Apr 4, 2020 11:30 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 4, 2020 7:48 PM

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later


You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


    Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals.
  3. Resetting your Mac's PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences, if needed, after resetting the PRAM.
  6. Test in safe mode to see if the problem persists, then restart normally.  Use safe mode to isolate issues with your Mac and Playing Safe - what does Safe mode do?
  7. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list.  Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  8. Repair permissions on the Home folderResolve issues caused by changing the permissions of items in your home folder.
  9. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  10. Download and Install the macOS Catalina 10.15.4 Combo Update.
  11. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Install OS X then click on the Continue button.
  12. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:


     1. Select Disk Utility from the Utility Menu and click on the Continue button.

     2. When Disk Utility loads select the drive (out-dented entry) from the Device list.

     3. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.

     4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)

     5. Click on the Apply button, then wait for the Done button to activate and click on it.

     6. Quit Disk Utility and return to the Utility Menu.

     7. Select Install OS X and click on the Continue button.


Similar questions

6 replies
Question marked as Top-ranking reply

Apr 4, 2020 7:48 PM in response to a.ihsn

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later


You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


    Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals.
  3. Resetting your Mac's PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences, if needed, after resetting the PRAM.
  6. Test in safe mode to see if the problem persists, then restart normally.  Use safe mode to isolate issues with your Mac and Playing Safe - what does Safe mode do?
  7. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list.  Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  8. Repair permissions on the Home folderResolve issues caused by changing the permissions of items in your home folder.
  9. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  10. Download and Install the macOS Catalina 10.15.4 Combo Update.
  11. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Install OS X then click on the Continue button.
  12. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:


     1. Select Disk Utility from the Utility Menu and click on the Continue button.

     2. When Disk Utility loads select the drive (out-dented entry) from the Device list.

     3. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.

     4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)

     5. Click on the Apply button, then wait for the Done button to activate and click on it.

     6. Quit Disk Utility and return to the Utility Menu.

     7. Select Install OS X and click on the Continue button.


Apr 4, 2020 1:10 PM in response to a.ihsn

Do you have Night Shift enabled in Displays preferences? Are you sure it isn't the windows' transparency that allows background colors behind the frontmost window to slightly tinge the frontmost window? This would be normal. I seemed to remember it could be disabled in a preference setting but I don't seem to be able to locate it.

Apr 21, 2020 6:41 PM in response to Kappy

I did a clean install, reset nvram and smc. Installed newest Mac Os.

But problem happens again.

I' m calling Apple Customer Care. They're telling to me: "this is a software problem, please wait new mac os updates".


But i think this is a hardware problem. Apple didn't accept my problem.

I don't know what i do.


(Sorry for my english)

Macbook Pro 2017 Pink Screen Problem

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