User profile for user: Dick Chanslor
Dick Chanslor Author
User level: Level 1
33 points

After recent updates, iPhone X (iOS13.4) won't backup to iMac (MacOS 10.15.4)

After recent updates, iPhone X (iOS13.4) won't backup to iMac (MacOS 10.15.4). I restart iPhone, restart iMac, it still doesn't backup to the iMac. Problem persists whether connected directly to iMac by USB, or trying to sync over WiFi. Usually, after many efforts, it finally does back up, but not without trying many times. Often, the iPhone doesn't even show up on the iMac when connected. Sometimes "selected device cannot be found. Other times I click "Backup" but get an error dialog such as "....the iPhone disconnected".


Before the recent MacOS and iOS updates, it backed up without difficulty. Can someone help?

Posted on Mar 30, 2020 11:50 PM

Reply

Similar questions

3 replies
Sort By: 
User profile for user: SravanKrA
SravanKrA
Community+ 2025
User level: Level 10
425,966 points

Mar 30, 2020 11:54 PM in response to Dick Chanslor

You cannot backup over WiFi.

Connect iPhone to Computer / Mac


Reply
User profile for user: Dick Chanslor
Dick Chanslor Author
User level: Level 1
33 points

Mar 31, 2020 1:04 AM in response to SravanKrA

Thanks. Doesn't seem to be that simple. I did manage to get a backup on a different computer, but there seems to be a problem with the iPhone X. Another iPhone X backs up normally to the same computer. I plan to try to Restore the problem iPhone X to see if that fixes the problem.


Thanks for your help.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

After recent updates, iPhone X (iOS13.4) won't backup to iMac (MacOS 10.15.4)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up