I can’t remember my password
My mothers phone is not working and i reinstall iOS but she can’t remember Apple ID password she know ID she has gmail on computer how we can change it Hello Uzbekistan
iPhone 6s
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If your iOS device is activation locked, then see all of what is below. Otherwise, just see the first section below.
Use If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
to recovery this credential.
If you cannot recover it, then it is unlikely that the device will be of any use to you. In this regard, see Security and your Apple ID https://support.apple.com/en-us/HT201303
This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
So, if you cannot recover the Apple ID password, you probably will not be able to solve your problem. Still you can try to solve your problem using the support options below. Be ready to provide any additional information to
Apple you think may be pertinent to solving your problem (e.g., your original purchase receipt with the serial number of the device on it--If you have this document post back for more information).
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.