You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone XR will no longer back up to iTunes after upgrading to iOS 13.4 and iTunes 12.10.5.12 (3/24/2020)

On Windows 10: iPhone XR will no longer back up to iTunes after upgrading to iOS 13.4 and iTunes 12.10.5.12 (3/24/2020)

Error Message:

"iTunes could not back up the iPhone "iPhone Name" because the backup session failed."

Note: The rest of the sync works correctly.

Last night, before updating the iOS and iTunes, backup worked correctly.

Anyone else having this problem? Anyone found a fix yet?

Windows, Windows 6

Posted on Mar 24, 2020 7:33 PM

Similar questions

4 replies

Mar 25, 2020 7:09 AM in response to Bobbycat_for_IOS

Hello,

well I didn't check on this but it seems more than 1 thing is broken in iTunes. I have an Apple Music subscription but I can't play any music. It always skips to the next song. I hope Apple is working on it to fix this asap. To backup your iPhone i would try to use iCloud instead.

Mar 27, 2020 11:34 PM in response to Matthias45

I changed USB ports, did a iTunes diagnosis and all was fine.

Re-tried the back up and all worked ok.

Problem resolved itself.

Mar 25, 2020 7:15 PM in response to Matthias45

I have the same issue @Matthias45 :/

Mar 26, 2020 8:47 AM in response to thierry113

@thierry113 today i recieved a small update from the windows store of itunes and now i can play music again

iPhone XR will no longer back up to iTunes after upgrading to iOS 13.4 and iTunes 12.10.5.12 (3/24/2020)