You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Erase all content and settings on iPhone X - screen time restrictions passcode?

I am attempting to erase all content and settings on a iPhone X - however I am repeatedly requested to enter a Screen Time Restrictions passcode (which I never remember setting!)

I am now on attempt 9 of 10 and close to being locked out

Any help would be gratefully received


iPhone X

Posted on Mar 14, 2020 2:41 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 14, 2020 3:46 AM

See this:

If you can't remember a restrictions passcode that you set on a previous version of iOS, or you forgot your Screen Time

passcode, you need to erase your device, then set it up as a new device to remove the passcode. Restoring your device from a backup won't remove your passcode.

Extracted from: Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support


That said, to remove that passcode you need a computer with iTunes, usisng these instructions:--> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Mar 14, 2020 3:46 AM in response to Mrschadders

See this:

If you can't remember a restrictions passcode that you set on a previous version of iOS, or you forgot your Screen Time

passcode, you need to erase your device, then set it up as a new device to remove the passcode. Restoring your device from a backup won't remove your passcode.

Extracted from: Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support


That said, to remove that passcode you need a computer with iTunes, usisng these instructions:--> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Regards

Giulio

Erase all content and settings on iPhone X - screen time restrictions passcode?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.