Can't reach Apple support

I have a question and a case number for Apple Support who says they will call me back in two minutes. Then I get an email telling me they can't reach me; they called and got my voicemail. My iPhone has not been in use, and I called it from another number and it rang just fine to make sure. What do I do?


I tried again 15 minutes later with the same result.....


This is unbelievable.

Apple Watch

Posted on Feb 23, 2020 11:21 AM

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Posted on Feb 23, 2020 1:00 PM

Sometimes getting callbacks on a weekend can be challenging, but they should still call you back. You can try using their chat service if you wish. You can use this to find their phone number and call direct, but that can lead to you having a long wait time. Callbacks are generally preferred since you don't sit on hold. Contact Apple for support and service - Apple Support

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Feb 23, 2020 1:00 PM in response to WSC33

Sometimes getting callbacks on a weekend can be challenging, but they should still call you back. You can try using their chat service if you wish. You can use this to find their phone number and call direct, but that can lead to you having a long wait time. Callbacks are generally preferred since you don't sit on hold. Contact Apple for support and service - Apple Support

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Feb 29, 2020 11:35 AM in response to WSC33

The same thing is happening to me currently . I have tried at least three or four times and I keep receiving emails saying that they cannot reach me but there’s nothing wrong with my phone it’s turned on it works just fine I’m just having other issues .

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Can't reach Apple support

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