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atchala Author

Level 1

4 points

Frozen phone

I tried resetting my iphone and it just froze at startup with the apple logo on the screen. I tried using the volume up and down button to restart the phone and it does same. Please what should i do?

iPhone X, iOS 13

Posted on Feb 22, 2020 6:28 AM

Top-ranking reply

Lawrence Finch

Level 10

216,840 points

Posted on Feb 22, 2020 7:19 AM

Follow the instructions in this Apple support article—>If your iPhone, iPad or iPod touch won't turn on or is frozen – Apple Support

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Frozen phone

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