Frozen on the lock screen and when I force shut, the screen is stuck on a black screen with a loading wheel

My iPhone XR recently became frozen on the lock screen and when I force shut it down, the screen was stuck on a black screen with a small loading wheel in the middle. The phone doesn't respond ti further force shutting down or being connected to its charger. PLEASE HELP




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iPhone XR, iOS 13

Posted on Feb 20, 2020 3:40 PM

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Posted on Feb 20, 2020 7:06 PM

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


see above info...if it does not help...Contact Apple Support

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Frozen on the lock screen and when I force shut, the screen is stuck on a black screen with a loading wheel

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