Green line

https://support.apple.com/iphone-x-display-module-replacement-program

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This Apple program doesn't extend the standard warranty coverage of the iPhone X.

If you believe your iPhone X was affected by this issue, and you paid to replace your display module, you can contact Apple about a refund.

The program covers affected iPhone X devices for 3 years after the first retail sale of the unit.

If you also have the green screen then your digitizer and screen is failing and needs to be replaced.

It sounds like a screen failure, but we can’t diagnose that issue remotely, sorry.

Have your device inspected at an Apple Store or Authorized Service Provider:-> https://locate.apple.com/findlocations

Regards

Giulio

Instead of trying to get us to agree with you that Apple should do something for you, you need to know we are ALL users on this forum. No one here works for Apple. What we think should or shouldn't be done is meaningless. Only Apple can tell you what they will do for you and that means you should schedule an appointment at your Apple Store Genius Bar, show the phone to Apple and they'll explain your options.

So you are NOT having the green line problem that you posted, you have the Touch screen problem instead? Then by all means follow that link and take advantage of the program. But I would have sworn you were posting a picture of your iPhone and you did not have a touch screen problem, you had a green line issue. If the latter is true there is no service replacement program for that. If you are within your 1 year warranty you can get it replaced. If you purchased AppleCare + and you are in your 2 year warranty you can get it replaced for free. If you are outside of your warranty there is a charge.

Yep, that is a sign of a screen failure.

WOW trash. I’ll pass on that. I shouldn’t have to pay for Apple failures. Looks like your iPhone X is covered in your “free for 3 years after purchasing” warranty. Why not us?

Is this a repeat issue from the regular iPhone X problems?

I have no Apple care as well and this just came out of nowhere. I don’t want to be charged money for a “diagnosis” when it’s not my fault that it’s there.

Thank you!

Im not trying to get anyone to agree with me, but I don’t understand the purpose of faulty equipment not being covered. Side note.... the phone fixed itself today so the line is gone.... for now.

I have both issues with this IPhone XS Max. The undo and cancel pops up, and the voice recorder opens without touch.

Do you understand the concept of a warranty period?

There is no charge to diagnose the iPhone. If the screen has failed and you are in your warranty period it will be replaced at no charge. If the warranty has expired there will be a charge to replace the screen.