Macbook Pro 16" Bootcamp Display Turns Off

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Macbook Pro 16" Bootcamp Display Turns Off

So I recently installed Windows 10 via Bootcamp in order to play certain games that would not run on OSX. The issue I have at the moment is that the screen will randomly turn off and can not be turned back not no matter what I press or do. I have to restart the entire laptop and it ruins the experience if I am mid game.

When the screen is black the laptop is still on and functional and it seems as though none of my applications have crashed.

MacBook Pro 16", macOS 10.15

Posted on Feb 10, 2020 6:59 PM

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Answer 1

Loner T

Level 9

59,513 points

Feb 11, 2020 7:21 PM in response to AndrewVo

Are you using any Bluetooth devices?
In macOS, if the display goes to sleep, are you able to wake up the display using the Keyboard/Mouse?
Are there any external peripherals connected to Mac when you are booted in Windows - wired or wireless?

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Answer 2

Loner T

Level 9

59,513 points

Feb 11, 2020 7:02 PM in response to AndrewVo

AndrewVo wrote:

Will this turn my display back on?

That is part of the RDP test.

My Macbook does not go to sleep, the display just turns off and won't turn back on. I still have control over the device and its still on and working.

Is the game that causes this still working? If yes, it should be visible on the RDP client. If you are not playing any games, do you encounter this issue?

Does this also happen when you are booted in macOS?

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Answer 3

Loner T

Level 9

59,513 points

Feb 11, 2020 1:49 AM in response to AndrewVo

Does this happen when on Battery and on Power adapter, or just one of them?

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Answer 4

AndrewVo Author

Level 1

9 points

Feb 11, 2020 10:25 AM in response to Loner T

Both cases, with charger and with it just being on battery.

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Answer 5

Loner T

Level 9

59,513 points

Feb 11, 2020 11:48 AM in response to AndrewVo

As a test, enable Remote Desktop, and when the screen goes to sleep, try to connect via Remote Desktop. You will need to allow Remote Access.

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Answer 6

AndrewVo Author

Level 1

9 points

Feb 11, 2020 5:35 PM in response to Loner T

Will this turn my display back on? My Macbook does not go to sleep, the display just turns off and won't turn back on. I still have control over the device and its still on and working.

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Answer 7

AndrewVo Author

Level 1

9 points

Feb 11, 2020 7:05 PM in response to Loner T

It happens only while running Windows 10 and not MacOS, also it happens even when I am not playing any games.

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Macbook Pro 16" Bootcamp Display Turns Off

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