You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

nmadine1996 Author

Level 1

4 points

I am getting a white/black screen whenever I open WhatsApp

I am getting a white/black screen whenever I open WhatsApp and I don't want to reinstall the application since it hasn't backed up from March 2019

[Re-Titled by Moderator]

iPhone 7, 11

Posted on Jan 28, 2020 8:44 AM

Top-ranking reply

ChrisJ4203

Level 10

230,678 points

Posted on Jan 28, 2020 9:09 AM

Why haven't you backed it up? If the app is not performing correctly, the standard troubleshooting step is to first try force restarting the app and then opening it again, and if that does not work, delete the app and download it again. If you do not wish to do this, then you need to contact WhatsApp support to see what they say is an alternative.

View in context

I am getting a white/black screen whenever I open WhatsApp

Similar questions