Downgrading storage plan

Question

Downgrading storage plan

I can’t hit “done” to save a change to storage management. I have been paying 99 cents each month for storage. This is not needed on the IPhone 11.

iPhone 11, iOS 13

Posted on Jan 27, 2020 5:51 AM

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Answer 1

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donv_the_ghost

Level 9

50,960 points

Jan 27, 2020 6:17 AM in response to 3270lakeshore

I guess you've followed these instructions, right?

https://support.apple.com/en-us/HT207594

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Answer 2

Jan 27, 2020 6:44 AM in response to donv_the_ghost

Yes, I have tried the steps. I am able to see the page of selections for monthly fees. When I opt for the free selection, my I phone 11 does not allow the choice to be saved. My only option is to cancel. Thus, the monthly fee can’t be deleted.

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Answer 3

Jan 27, 2020 7:13 AM in response to 3270lakeshore

I would contact apple support. This looks like a good place to start. https://support.apple.com/contact

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Downgrading storage plan

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