cannot remember my activation lock

I have an used ipad that i bought and it worked perfectly until my cousin for some how he broke the ipad and i brought it to store to fix it. They reset and all but when i do setting they ask for Activation Lock and no matter how hard i tried with my current apple id or my sister apple id, none of those works out. I don't know what to do. i don't know how my cousin got another apple id. now im stuck with useless Ipad. Anyone knows how to resolve this issue ?

Posted on Jan 18, 2020 5:58 PM

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Posted on Jan 18, 2020 6:17 PM

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Activation Lock - Turn off Find My iPhone 

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Jan 18, 2020 6:17 PM in response to kimxuyen

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Activation Lock - Turn off Find My iPhone 

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cannot remember my activation lock

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