Bluetooth settings show keyboard--but I don't have a bluetooth keyboard

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Level 1

131 points

Bluetooth settings show keyboard--but I don't have a bluetooth keyboard

I have a 2019 iMac running Catalina. Occasionally, when the Mac comes out of sleep, the keyboard is not responsive and a warning appears, telling me the Mac cannot locate a bluetooth keyboard. But my keyboard is directly connected via a USB cable, not via bluetooth. There are no bluetooth keyboards in our household. The list of devices in the bluetooth settings shows a keyboard "Connected - Charged." Is that the source of my problem?

iMac 21.5", macOS 10.15

Posted on Jan 17, 2020 7:16 PM

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Answer 1

den.thed

Level 10

89,488 points

Jan 18, 2020 1:12 PM in response to Don H.

Please follow and work thru the troubleshooting steps,

at > If your Apple wireless mouse, keyboard, or trackpad isn't working as expected - Apple Support

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Answer 2

Johnb-one

Level 6

9,180 points

Jan 17, 2020 7:31 PM in response to Don H.

Could be- click on the bluetooth menu at the top of your screen, then click

on the cog to access BT prefs. See if you can forget/remove BT devic and it should be gone

the next you restart it should be gone

hope this help a bit

john b

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Answer 3

Don H. Author

Level 1

131 points

Jan 18, 2020 5:55 AM in response to Johnb-one

I tried what you suggested. I "disconnected" the keyboard showing in the Bluetooth settings panel, then restarted my Mac. The keyboard simply reappeared.

Previously, when I have gotten the error message saying my Mac was unable to connect via bluetooth to my keyboard, I have turned off the keyboard switch, then turned it back on. The keyboard then worked, but I don't know if that was cause and effect or coincidence.

This is a new Mac, barely a month old. Is it possible the keyboard is faulty?

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Answer 4

den.thed

Level 10

89,488 points

Jan 18, 2020 9:35 AM in response to Don H.

The New Apple Magic Keyboards are Wireless!

You really only need to connect the USB cable to charge the keyboard.

see> Magic Keyboard - US English - Apple

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Answer 5

Don H. Author

Level 1

131 points

Jan 18, 2020 11:18 AM in response to den.thed

OK, you're right, I wasn't paying attention. Now I'm back to the same question -- when my Mac comes out of sleep, why do I get the error message telling me that bluetooth cannot find my keyboard?

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Bluetooth settings show keyboard--but I don't have a bluetooth keyboard

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