forgot password

How do I restart my iPhone 6s that is disabled and I forgot the password to it.

iPhone 6s

Posted on Jan 5, 2020 1:48 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2020 1:53 PM

You will have to use your home computer with iTunes to erase it. Follow the directions in this link --> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


Assuming you have been backing up your iPhone, you can restore from backup after you've erased it. If you have not been backing up, your data is gone.


If you don't have a computer with iTunes, you can either borrow a friends computer with iTunes or schedule a visit to your Apple Store Genius Bar.

2 replies
Question marked as Top-ranking reply

Jan 5, 2020 1:53 PM in response to smdps

You will have to use your home computer with iTunes to erase it. Follow the directions in this link --> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


Assuming you have been backing up your iPhone, you can restore from backup after you've erased it. If you have not been backing up, your data is gone.


If you don't have a computer with iTunes, you can either borrow a friends computer with iTunes or schedule a visit to your Apple Store Genius Bar.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

forgot password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.