Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IOS 13.3 upgrade killed cellular on iphone7

Is there a fix for a specific iphone7 model, after the recent forced upgrade to IOS 13.3, the cellular data no longer works on the phone?

iPhone 7

Posted on Jan 2, 2020 10:19 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2020 10:21 AM

Hi Swim-


Thats not good and I can understand that this can be very frustrating. Have you tried the steps listed in this link If you see No Service or Searching on your iPhone or iPad - Apple Support ? If that does NOT help then your iPhone 7 may be part of the iPhone 7 Repair program and you can check whether you qualify by using the information in this link iPhone 7 Repair Program for "No Service" Issues - Apple Support .

You an also, as always, take your iPhone 7 to an Apple Store and have it examined. Good Luck.


Axel F.

6 replies
Question marked as Top-ranking reply

Jan 2, 2020 10:21 AM in response to Swim6283

Hi Swim-


Thats not good and I can understand that this can be very frustrating. Have you tried the steps listed in this link If you see No Service or Searching on your iPhone or iPad - Apple Support ? If that does NOT help then your iPhone 7 may be part of the iPhone 7 Repair program and you can check whether you qualify by using the information in this link iPhone 7 Repair Program for "No Service" Issues - Apple Support .

You an also, as always, take your iPhone 7 to an Apple Store and have it examined. Good Luck.


Axel F.

Jan 2, 2020 7:36 PM in response to Swim6283

The problem is with the logic board and the failure was triggered by the ios 13 update, which seems quite fishy since it worked fine for several years before this.

You can try toggling airplane mode off and on, resetting network settings, updating carrier settings, rebooting, and removing the sim card then putting back in. I tried all of these (nothing worked) and also went to Verizon for assistance. I scoured the Apple community and found out that my model 1066 is known for this problem. If you have the protection plan (depending on your carrier) they should replace it. Otherwise you have to buy a new phone or send it in to Apple for a $300+ repair, which they won’t do if there is anything else wrong with the phone.

IOS 13.3 upgrade killed cellular on iphone7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.