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wivica Author

Level 1

4 points

Locked apple id

I’m getting emails that says my apple id is locked for security reasons. I’m not sure if its fake or not. From what emailadress do you send that information? The emailadress it comes from is

support@web.appsupport.com

Customer@icloud.com

iPhone SE, iOS 13

Posted on Dec 29, 2019 12:48 PM

Top-ranking reply

stedman1

Community+ 2024

Level 10

261,148 points

Posted on Dec 29, 2019 12:49 PM

Apple does not send such messages.
Apple would not warn of a pending account issue, giving you a deadline to fix the issue.
Apple does not include document, or PDF files to download.
Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
Apple would not have such horrible spelling or grammar.
Apple would not send a message to “Undisclosed Recipients”.

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

The links below has information to help identify fraudulent emails.

Identifying legitimate emails from the iTunes Store

https://support.apple.com/en-us/HT204759

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Locked apple id

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