You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Help when trying to pair my iPhone and watch my phone keeps unpairing not sure what going on

just got new Apple Watch and when pairing with iPhone ,iPhone keeps unpairing before I can finish setting up watch

iPhone XS

Posted on Dec 25, 2019 7:04 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 26, 2019 7:12 AM

Do you have an iPhone 6 or older?


The current shipping Apple Watch Series 3 and 5 require an iPhone 6s, SE, 7 or newer running iOS 13. The iPhone 6 and older Cannot run iOS 13.


If this is your situation, then

Apple Holiday Return Policy (Purchase between: 15-Nov-2019 thru 25-Dec-2019, Return by 8-Jan-2020)

All purchases made before November 15, 2019 and after December 25, 2019, are subject to the Standard 14-day Return Policy. 

https://www.apple.com/shop/help/returns_refund


If you have a newer iPhone, or other situation, then

https://support.apple.com/guide/watch/set-up-and-pair-apple-watch-with-iphone-apdde4d6f98e/watchos

2 replies
Question marked as Top-ranking reply

Dec 26, 2019 7:12 AM in response to Joyce304

Do you have an iPhone 6 or older?


The current shipping Apple Watch Series 3 and 5 require an iPhone 6s, SE, 7 or newer running iOS 13. The iPhone 6 and older Cannot run iOS 13.


If this is your situation, then

Apple Holiday Return Policy (Purchase between: 15-Nov-2019 thru 25-Dec-2019, Return by 8-Jan-2020)

All purchases made before November 15, 2019 and after December 25, 2019, are subject to the Standard 14-day Return Policy. 

https://www.apple.com/shop/help/returns_refund


If you have a newer iPhone, or other situation, then

https://support.apple.com/guide/watch/set-up-and-pair-apple-watch-with-iphone-apdde4d6f98e/watchos

Help when trying to pair my iPhone and watch my phone keeps unpairing not sure what going on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.