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mariatheo_k Author

Level 1

4 points

Update erased my photos

Why 12.4.4 update for my iphone6 erased all my photos??

I want to download them back to my phone

iPhone 6, iOS 12

Posted on Dec 23, 2019 11:31 AM

Top-ranking reply

ProustGiulio

Level 10

208,992 points

Posted on Dec 23, 2019 11:36 AM

If you were using iCloud Photos syncing them to iCloud, they should be in iCloud, available, as soon as you access iCloud. Check if you have them in iCloud, opening iCloud.com with a browser.

Shouldn't be this case, they could have been lost during the update procedure, and you can retrieve them from a backup that should be made before the update. No backup = no recovery, sorry.

Regards

Giulio

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