AirPods silicone tip issues

Has anyone had the issue of one of the tips only staying attached on half of one? My left side will not stay completely attached.

Posted on Dec 20, 2019 05:32 AM

Top-ranking reply

chuck_3rd

Community Specialist

Posted on Dec 22, 2019 08:09 PM

Hello Idiocracyofapple,

Thanks for posting to the Apple Support Communities. I understand the ear tips are not staying completely connected and will do what I can to help.

Try testing with the other ear tips or making sure they are the proper fit: Choose your AirPods Pro ear tips and use the Ear Tip Fit Test

If you feel it there might be an issue with the ear tip itself, you can look into repair options: AirPods Repair - Official Apple Support

Thanks.

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2 replies

Top-ranking reply

chuck_3rd

Community Specialist

Dec 22, 2019 08:09 PM in response to Idiocracyofapple

Hello Idiocracyofapple,

Thanks for posting to the Apple Support Communities. I understand the ear tips are not staying completely connected and will do what I can to help.

Try testing with the other ear tips or making sure they are the proper fit: Choose your AirPods Pro ear tips and use the Ear Tip Fit Test

If you feel it there might be an issue with the ear tip itself, you can look into repair options: AirPods Repair - Official Apple Support

Thanks.

Dec 22, 2019 08:44 PM in response to chuck_3rd

I went to the Apple store in Bangkok and they warranted the medium ear buds, it was a defective one.

thank you

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AirPods silicone tip issues