Unauthorized purchases
Can I get a refund on a purchase made by my child without permission
iPhone 8, iOS 13
Question marked as
If you see 'itunes.com/bill' or an unfamiliar charge on your statement
Find Out About Refunds
- See your purchase history in the App Store or iTunes Store - Apple Support
- Get help with an item purchased from the App Store, iTunes Store, or iBooks Store
- To request a refund for a charge you don't recognize, check your purchase history and follow the steps below.
Contact Customer Support
- Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
- Primary support help at Contact Support.
- To contact product and tech support: Contacting Apple for support and service including international calling numbers.
- For Mac App Store: Apple - Support - Mac App Store.
- For iTunes: Apple - Support - iTunes.