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Level 1

4 points

iTunes

Why won't iTunes/iMac Pro recognize my iPhone 11 Pro Max when I connect it?

iPhone 11 Pro Max, iOS 13

Posted on Nov 28, 2019 7:53 PM

Top-ranking reply

Community Specialist

Posted on Dec 2, 2019 1:58 PM

Hello Scotty299,

Thanks for posting your question. I understand you might have an issue connecting your iPhone to a Mac.

To clarify, are you using macOS Catalina, or an earlier version?

If that doesn't clear things up, or if you're using an earlier macOS version, the suggestions in this link will be your next best step: If your computer doesn't recognize your iPhone, iPad, or iPod

Best wishes.

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