You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone is frozen

My iPhone X is frozen on the apple screen. It will turn black for about five seconds and then go right back to the apple logo screen and has been doing this for over an hour. Please tell me how to fix this.

iPhone X

Posted on Nov 15, 2019 1:31 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2019 1:45 PM

You can start troubleshooting here, If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support and if that does not work, make a Genius Bar appointment at the nearest Apple Store for Apple to examine the device.

1 reply

Iphone is frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.