App Store on 4th gen Apple TV

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Level 1

8 points

The App Store app is not showing up on my gen 4 Apple TV. We have done the restore and it still does not show up.

Apple TV 4, tvOS 10

Posted on Nov 13, 2019 3:53 PM

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Answer 1

Level 10

145,890 points

The App Store app cannot be removed, but can be made inaccessible through Restrictions.

The App Store app icon can have been moved (accidentally) to an unexpected location (e.g. in a folder).

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Answer 2

Level 10

148,284 points

Are you positive it is a 4th Generation Apple TV? Please look over Identify your Apple TV model at https://support.apple.com/en-us/HT200008

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Answer 3

Level 1

8 points

Yes it is an A1625.

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Answer 4

Level 1

8 points

Restrictions is turned off and there are no folders on it.

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