You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What happens if I forgot to remove the glass screen protector on my phone when I sent it in for repair?

I sent in my iPhone for repair a couple days ago, and I just realized that I forgot to take the screen protector off. Will they send it back and not repair it or will they just take it off?

iPhone XR

Posted on Sep 30, 2019 7:09 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2019 7:51 PM

If a battery solves it then I'd think they'd return it to you after taking it off. However, they might advise you that it's a more serious problem. Most serious problems are only solved by a complete service replacement and I doubt they would bother to package the accessory with the replacement.

4 replies
Question marked as Top-ranking reply

Sep 30, 2019 7:51 PM in response to allianagrace

If a battery solves it then I'd think they'd return it to you after taking it off. However, they might advise you that it's a more serious problem. Most serious problems are only solved by a complete service replacement and I doubt they would bother to package the accessory with the replacement.

Sep 30, 2019 7:12 PM in response to allianagrace

What was the repair for?


At the very least they would take it off since any repair would require removal of the screen assembly. Then when it's placed back on, it would require that there be nothing on it when the calibration is done on Apple's equipment. There's a good chance that the "repair" could be a complete replacement and I doubt a screen protector would be returned.

What happens if I forgot to remove the glass screen protector on my phone when I sent it in for repair?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.