Apple TV comes on, not showing a menu and not showing as device in iTunes or account.

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Level 1

8 points

Apple TV comes on, not showing a menu and not showing as device in iTunes or account.

Apple TV comes on, not showing a menu and not showing as device in iTunes or account. Why not?

At first it came on and no menu but it did say Not Support.

Unplugged all , plugged in again. I get a blue light. The Remote shows it one blink. but no signal. It is hooked up HDMI / checked the settings that's correct and checked the plug ins..

Any answers? Besides spend more many and upgrade... Am a newbie and not a geek so go easy if possible. Any help would be good.

Thanks,

Deb

[Email Edited by Moderator]

Posted on Sep 30, 2019 01:56 PM

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Answer 1

Thicketof Author

Level 1

8 points

Oct 27, 2019 12:14 AM in response to Urquhart1244

Unsure why now the flight was any issue at all. Something in the instructions. But, anyway had tried to restart was not getting a signal .. it seemed the remote was working enough to make the light flash. Anyway,

It is working now. I did have to update computer, perhaps that had something to do with it.

I think it was all a little slow in communicating.

Thanks you for the response.

Have a great holiday season!

Deb

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Answer 2

Urquhart1244

Level 10

145,782 points

Sep 30, 2019 05:18 PM in response to Thicketof

Please tell us which model Apple TV you have. Use this support document to identify which model it is.

I thought that the status light on the Apple TV is white on 2nd generation or later. Not sure what you mean by blue light.

Showing as a device in iTunes requires power for some models, and requires a USB cable that supports data transfer. [source]

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Apple TV comes on, not showing a menu and not showing as device in iTunes or account.

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