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Face ID is no longer working after screen replacement

i had my iPhone XR screen replaced at the apple store yesterday. Face ID no longer works. Software is up to date. Restarted phone 3 times. Successfully reset Face ID 3 times. Many other attempts told me it wasn't available. Cleaned screen with cloth that came with phone. Have tried everything!! Help!

iPhone XR

Posted on Sep 14, 2019 5:58 AM

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Question marked as Top-ranking reply

Posted on Sep 14, 2019 5:59 AM

Take it back to the Apple Store and explain your problem.

Regards

Giulio

2 replies

Face ID is no longer working after screen replacement

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