You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Crina M Author

Level 1

6 points

iCloud back up

Hi, I have back up my moms phone and when I got her the new phone it says that back up not available. Please help. I looked up all advice on how to do it and nothing worked. Her phone is an iPhone 5s. Help

Thank you

iPhone 5s

Posted on Sep 8, 2019 1:47 AM

Top-ranking reply

LoveKardashian88

Level 3

564 points

Posted on Sep 8, 2019 2:24 AM

1)Please make sure you have enough space on Icloud.

2)Please check your wifi connection.

3)Make sure your device is up to date.

3)If you still have question, you can contact Apple Support..

For more information, you can check with the following guideline:

https://support.apple.com/en-us/HT203516

Hope it helps.

Kardashian

View in context

iCloud back up

Similar questions