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I want my money back it took out money without permission

How can I get a refund?


Posted on Sep 7, 2019 10:48 AM

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Question marked as Top-ranking reply

Posted on Sep 7, 2019 11:28 PM

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Question marked as Top-ranking reply

Sep 7, 2019 11:28 PM in response to JenM0312

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Sep 8, 2019 2:19 AM in response to JenM0312

I think you enabled auto renew. Which means your previous subscription will renew automatically when it comes to the renew period.

If you need a refund, you can refer to the refund policy of Apple listed below:

https://www.apple.com/legal/internet-services/itunes/us/terms.html

Then you can follow the step by step guideline provided by Apple:

https://support.apple.com/en-us/HT204084

You will also need to contact Apple Support to report your issues.

Kardashian

I want my money back it took out money without permission

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