My Apple TV remote control turns the TV on but TV screen stays black. Any tips ?

My Apple TV remote control turns the TV on but screen remains dark and does not show the Apple TV menu. It used to work before. Any tips ? My general settings for TV control ok. My TV is Insignia.

Posted on Sep 3, 2019 07:53 AM

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3 replies

Sep 3, 2019 09:01 AM in response to Miamiappletv

Miamiappletv Said:

My Apple TV remote control turns the TV on but TV screen stays black.

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Some Thoughts:


  • Insignia Television Vs. Apple TV:

Plug this Apple TV into a different video device. Plug a different device into the Insignia TV. If any issues, it’s connectivity the getting in the way here.


  • HDMI Cable:

Plug this HDMI into an input port on the Insignia Television. Be certain you are selecting the correct port number. Try using a different HDMI cable if the connection is broken. Power on your Insignia TV, if there is not power to it.


  • Contact Insignia:

Check with Insignia and see if they can do anything about this from their end. You would find a “Contact Us” link somewhere in the the “Help & Support” section or the bottom of Insignia’s Home Page.

Sep 3, 2019 12:44 PM in response to Miamiappletv

To have the TV switch to the HDMI port of the connected and powered on set top box, is a function of HDMI-CEC. To make use of this functionality, the HDMI-CEC must be turned on on all HDMI devices that you want supported for this.

  • Your TV manual will state if this is a supported feature, and how to operate it.
  • Your Apple TV (tvOS 12) activates/deactivates HDMI-CEC by Settings﹥Remotes and Devices﹥Control TVs and Receivers﹥On|Off.

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My Apple TV remote control turns the TV on but TV screen stays black. Any tips ?

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