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User profile for user: Dnl16Pl02
Dnl16Pl02 Author
User level: Level 1
4 points

itunes Version 12.9.5.5 won't play music

Hi,


I cannot of my music in iTunes. I've an Apple Music subscription and any albums/playlists etc added to my library, will not play.


As per the image below, all songs are 'greyed out'!


Thanks,

Posted on Aug 20, 2019 2:08 AM

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User profile for user: turingtest2
turingtest2
User level: Level 10
274,516 points

Posted on Aug 21, 2019 11:44 AM

Switch to the songs layout of the library. See About iCloud Music Library icons and status - Apple Support. What is the status of these tracks? Are they ticked? See also Get help with iCloud Music Library - Apple Support.


tt2

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User profile for user: TheLittles
TheLittles
User level: Level 10
195,711 points

Aug 20, 2019 9:16 AM in response to Dnl16Pl02

Dnl16Pl02 Said:

”itunes Version 12.9.5.5 won't play music”

———


Contact Apple Support:

First, try restarting your device(s), if you have just updated to this iTunes version; all would be setup, once restarted.


If you still can find no way around this, then contact Apple Support. They’ll know what’s going on.


Apple Contact Info:


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itunes Version 12.9.5.5 won't play music

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