Apple music

I cancelled my apple music subscription back in march and it randomly took $40 out of my account I would like a refund please

iPhone 8, iOS 12

Posted on Jun 30, 2019 02:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2019 03:30 PM

Go to getsupport.apple.com to schedule a callback directly from iTunes or schedule a callback through the Apple Support app. Discuss with the advisor that you're requesting a refund. There are no subscriptions for $40 for Apple Music. Could you possibly have had an outstanding balance? After the advisor verifies you, they will tell you what the charge is for. It is within your rights to request a refund. Depending on what the charge is for, it may or may not be granted.

1 reply
Question marked as Top-ranking reply

Jun 30, 2019 03:30 PM in response to Anita_D

Go to getsupport.apple.com to schedule a callback directly from iTunes or schedule a callback through the Apple Support app. Discuss with the advisor that you're requesting a refund. There are no subscriptions for $40 for Apple Music. Could you possibly have had an outstanding balance? After the advisor verifies you, they will tell you what the charge is for. It is within your rights to request a refund. Depending on what the charge is for, it may or may not be granted.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.