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lperrotta76 Author

Level 1

4 points

iCloud Storage Plan

The correspondence below was emailed to me, and I’m curious as to why they’re needing my payment information seeing as I purchased a song on iTunes, and they had no problem processing my payment. I would like this correspondence to be verified! Thank you!

“Dear Linda Perrotta,On 06/29/2019, we attempted to charge you for your 200GB iCloud storage plan, but there is a problem with your payment information.Your account will be downgraded to the free 5 GB storage plan if we cannot successfully renew your subscription.Follow the instructions below to update your billing information:

1.Go to Settings and tap iCloud.

2.Tap your name.

3.Tap Payment and follow the prompts.

You can also update your billing information on a Mac or PC.The iCloud Team”

iPhone XS, iOS 12

Posted on Jun 29, 2019 6:09 PM

Top-ranking reply

LACAllen

Level 8

43,494 points

Posted on Jun 29, 2019 6:45 PM

I would like this correspondence to be verified!

Nobody here can or will speak for Apple and you are not speaking to Apple here.

Having said that, this seems to be a genuine message from Apple. It uses what appears to be your name, which is a clue.

That you purchased a tune on iTunes may be moot. Same date? same Apple ID?

I suggest you call support. >>> https://support.apple.com/contact

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iCloud Storage Plan

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