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Xgazjil Author

Level 1

4 points

Refund

Hi, so yesterday, I received a package from Carly, an adapter for BMW. Later I opened Carly and mistakenly purchased the full version on iOS when I ordered an android adapter. Which isn’t at all compatible with the adapter at all couldn’t connect. So when I hit report problem, I had to select the app from my purchases and request refund.. I stated my issue and was automatically declined many times. I have the invoice and ticket, email for purchase of full version of Carly app. So as I understood I paid 55€ for free with no refund. The developer told me to contact apple. So I did and this is what I get.

Posted on Jun 18, 2019 1:41 PM

Top-ranking reply

King_Penguin

Level 10

334,192 points

Posted on Jun 18, 2019 11:04 PM

Purchases are considered final as you know, but you could try contacting iTunes Support again and see if they will refund you as a one-off : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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